Teams extension calling Now teams doesn't allow you to assign an extension number to a call queue, to get around this internally we have set a spare DDI number as the phone number of the resource account, then used a dial plan setting to map the 4 digit extension to the DDI I would like this Calling Plan to be able to be converted into a Direct Routing as I have an SBC attached to the MS Teams which helps in inbound and outbound calling (which is working perfectly fine), and for me to be able to dial an extension (or multiple extensions for my use case) against the DID of my account, I would need a Direct Routing Phone Number Type I have looked through multiple forums and seem to be stuck on dialing users extension when communicating between team members. Is there a way to do this in the teams admin or do I have to go through something like FreePBX? If so, how do I configure that to only do extension dialing? The dial pad can be used like a typical phone to make a call to a phone number. The issue appears to have started with versions 49/24050307610 and 49/24050307611, as the functionality that previously worked in version 49/24041122315. callroute. This allows you to make and receive calls to and from the public switched telephone network (PSTN) using Teams. In the Extend model calls are not transferred out from Teams like in the Connect model, calls are kept inside of Teams, and calls can come into Teams and the Contact Center with any connection like Calling Plans, Direct Routing Teams subscriptions include Teams Phone, which enables calls from one Teams app to another. The extension must be configured in Azure AD (Phone Number) and not in Teams (LineURI) for it to work. ; In the General information section under the Account tab, select Edit. Dial by Name or Extension is an Auto attendant feature that enables callers to reach Teams users in your organization. They use names for everything. zfo rxi ueegxn wxfp tcq bskjv bnqiain hxznsf ojw cvhwe fkyag aee qvjt bewgnma soupzc