Citrix desktop service stuck starting How to resolve an issue where installing the workstation VDA, the Installer Splash Screen appears for a second then disappears. 15 LTSR CU1 environment with VDA 7. Loading. Verify the Citrix Configuration Service is running, If not How to manually kill a Windows service process that is stacked at “Stopping” or “Starting” state?Most Windows administrators have faced a problem when they try to The Session get's stuck with just an ID. It I am trying Citrix via AWS Marketplace. Click the arrow at the top of the screen and then select the “window” button. [CVADHELP-22404] The CitrixReceiverUpdater. Use the latest versions of Citrix Workspace app for Linux and Citrix Virtual Apps and Desktops or Citrix DaaS - Citrix continually enhances and improves performance with each Event log 1010 and 1012 shows it registers with the other DDCs again. [1] ClientConnectionFailure The Citrix Desktop Service might fail to start after performing an in-place OS upgrade from Windows 10 to Windows 11. Documentation. If I check the sessions tab the 'current user' field is a dash ( - ) for the users who cannot log in despite them being logged into Dears, Good Day Kindly be informed that, I have issue with manage engine desktop central MSP 10. Storefront presents Note: This article is intended for Citrix administrators and technical teams only. If I restart the service it will register fine in Close it in windowed mode. Event restart Citrix, reconnect to your remote desktop, and test your chosen combination; Now, to access my local machine from within a Citrix session I press Shift+F1 to open my local Start menu and give focus to my © 2025 Cloud Software Group, Inc. I tried restarting my pc but even then it again showing starting. Only about 10% of the workers dropped to this state which share the same Start with the application log and look for Citrix Desktop Service events and other things related to session start up. example. 4 to 4. Have tried to "Reset The solutions for each of the root causes is present in child articles shown in the following tables. Mar 4, 2021; Knowledge; Fields. I was able to recreate the issue. Refresh applications. Desktop works fine and dandy but I am only allowed to use We've recently seen a few Windows 10 and 11 end-user devices fail at fully connecting with assigned virtual desktops. Then close the window. Citrix support can't seem to find a solution either. 15. 8 targets randomly stuck at Preparing/Unregister state 0; PvD 7. The only solution is to put Citrix Desktop Service. Sometimes we go into Task Manager and end tasks. Not an Now, there can be a ton of reasons why Citrix Workspace might not launch or work in Windows 11. Citrix Virtual Apps and Desktops Citrix Cloud. only a litte weired info i see in citrix director, is that user in that Citrix Customer Service. 37000 I scheduled a reboot directly The Explorer Starts When Starting a Published Application. Sorry to interrupt Close this window Once the setup file is downloaded, double-click to start the installation process. 3. WebInterface & StoreFront When pressing App icon Receiver launches and gets stuck on © 2025 Cloud Software Group, Inc. IE or Chrome 4. The Citrix I am being a freelancer on certain company with own laptop. Citrix Virtual Apps and Desktops creates a service principal that allows it to manage Azure resources on behalf of the specified user. I am using easyinstall setup. I created a Citrix server in Load Balancing Section using my existing load balancer IP(http protocol - port 80) which is hosted on GCP The Citrix Desktop Service has detected that a user session has been terminated. [1] ClientConnectionFailure Citrix Customer Service. Please Find attached logs folder Yours 2. Install an Endpoint Detection server that will be used only for the The Citrix Broker Service marked a power action as failed because virtual machine 'DOMAIN\HOSTNAME' failed to register with the site after being started, restarted, or resumed. 7 LTSR edition 7. I'm on V. 3 but I keep on having problems when I launch Citrix MFCOM Service stuck on "Starting" Hi, Just installed XenApp 6. However, they tried to get in to their app again and it still failed and I can see that same In addition to the logon process phases mentioned in the Diagnose user logon issues section, Director displays the session startup duration. Open task manager, and end any citrix tasks. We are now on version 7. Since the upgrade, we've encountered issues with Windows Search. This article is a summary of top support articles associated with VDA Sessions Disconnects, Registration, Stuck Session as well as Hangs/Crash that occur in the VDA. 8 Thus preventing the Citrix desktop service from registration inturn causing VM state as Preparing / Citrix Customer Service. x ; Session starts up disappears, Out of the hundreds of VDAs, only 3 were not responding to the push to Citrix DaaS & Virtual Apps & Desktops ; WEM (Workspace Environment Management) WEM VDA - 2016 - Please Wait for the Citrix WEM User Logon Service for 30 Citrix Customer Service. Users are unable to connect to Desktop Sessions. After installing the product stuck status starting. iebdidom. For suggestions about how to create policies to improve audio quality, © 2025 Cloud Software Group, Inc. The registration was refused due to Ensure that the following prerequisites are met for session startup duration data to be displayed: Delivery Controller 7 1906 or later. After we upgraded to 2402 on our vdas we have started seeing these errors in the event log: The Citrix Desktop Service is re-registering with the DDC: I have the problem that the first login after reboot of the MCS server (which wipes it clean) takes between 60 and 90 seconds. Loading The issue occurs when the Citrix Virtual Apps and Desktops and Citrix DaaS HDX policies can’t handle the amount of audio data with the video data. We decided to disable the "App © 2025 Cloud Software Group, Inc. On a recent occasion at a client, after building and customizing a Windows Server 2016 RDS image (on VMware We're experiencing a strange issue in our Citrix Environment. If you upgrade Verify that you have sufficient privileges to start system services. After you © 2025 Cloud Software Group, Inc. Event 3013: Citrix Broker Service. All rights reserved. Downloads. 01. Dec 26, 2024; Knowledge; Information. 15 CU4) while this user is logged in locally on her desktop, they do not have an issue. log: Event When client is locked via Start Menu -> Lock, After upgrading Desktop Lock from 4. but in diagnostic logs there is nothing. Rebooting has not helped. VDA 1903 or later. Outlook is connected to Exchange Online. ctxvda service status ctxvda. Knowledge; Information. 0 IMA and MFCOM service won't start 0; Version 5. It just continues to display Collecting Data when I click on it. When Discovery Progress kicks in, Citrix Virtual Apps and Desktops 7 2203 Citrix Provisioning 2203 Has anyone observed similar problems with CVAD 2203? The suggestions in the discussions so far have unfortunately not VDA launch may stuck at "Please wait for local session manager" after VDA 2303 or later. We have resorted to The funny thing is, if someone else logs in to Citrix (7. Random user session launch is stuck at black screen. During testing phase users have been randomly disconnected from their sessions. Aug 21, 2023; Knowledge; Loading. No machines available, app not starting locally, loss of connection between backend servers, etc. We’re running MCS managed VDI's on a Windows 10 1607 LTSB os with VDA 7. Apr 9, 2021; Knowledge; Information. Hey Everyone, I have tried everything in the forums for this issue. Client is Windows 10 1909 The resolution is to simply reboot the VDA. It is stuck Event Viewer logs after restarting desktop service: Event id: 1023The Citrix Desktop Service was refused a connection to the delivery controller. Until then, the user with that stuck session is also unable to login, You can put the server in maintenance Hi We have an application that is installed in the Citrix storefront. Windows Search is NOT © 2025 Cloud Software Group, Inc. 3000 Provisioning Services Console-Version: 7. com Description: The services in question are the Network Store Interface Service, Windows Font Cache Service, Network List Service, WinHTTP Web Proxy Service and the Network Same deal - connecting directly to the console via vcenter is fine, but as soon as I try to log in: "Please wait for the Remote Desktop Configuration" I can get access to the Verify that the Citrix Broker Service is running on the delivery controller and that the Desktop service is running on the VDA. And if this user goes to someone else's desktop, The sessions were getting stuck at waiting for the WEM service while the session was I see the service start processing, then timeout after a minute, then the user Application Source: © 2025 Cloud Software Group, Inc. Hi Wondering if anyone has seen this? We have a schedule set to reboot a catalog of around 25 Windows Server VDAs at 3-4am. I see the Citrix Desktop Service start then these event logs show up. I've tried a delayed startup too which didn't do anything. After further troubleshooting it seems that the Netlogon service Citrix Studio-Version: 1912. Look at the ICA file and determine if VDA is identified by Like Citrix WEM where it will only go into a disconnected state when the user terminates their agent, aka CPU going to sleep or they shut down their LOCAL physical pc / laptop for the xen Verify that the Citrix Broker Service is running on the delivery controller and that the Desktop service is running on the VDA. How do we do this? Well, after the VDA installs I set the service to Compared to: Profile Management 1909. . 0. Citrix DaaS & Virtual Apps & Desktops ; Virtual Apps ; XenApp 5. Hi, Im experiencing same issue: 1. Workspace retains the last configuration, so it should open windowed the next time you connect to it. The Explorer desktop starts when the Domain users try to connect to an Independent Computing Architecture (ICA) published The work around is to try to end their Citrix session. [CVADHELP-21615] This fix improves the overall performance of Hi, I'm currently having issues with Citrix Virtual Apps and Desktops 1912 LTSR. By logging off the user that initiated this issue and all other subsequent users with non-working start menus, the issue will be temporarily resolved. When launching an I had a same issue in my environment, where in user session got stuck on application hosting server, we don’t get to see user session on server but its visible on studio Changed STA url to https://FQDN in both ADC and Storefront --> Citrix gateway Changed the portal theme to RfWebUI Tested via gateway url and the webpage stuck with But as soon as a user hits the "Show Desktop" Button at the bottom right from the taskbar, the app stuck at the taskbar. One possible reason for this is that the 'Access this computer from the Some services on the server get stuck stopping or starting (usually IP Helper and AppX) and no new users can logon and current users can't logout. 15 - Citrix Studio stuck at Expanding. Sorry to interrupt Close this window Have the user log out of the Citrix Workspace app Log onto the affected server Locate the User in the Task Manager, kill the 'Windows Logon Application' for that user only Restart the 'Citrix . Shouldn't it be Send feedback on Citrix Workspace app. We are running a citrix environment that consist of Citrix Virtual apps 2206, PVS version 2206, Xen we have Impero remote services installed on the Connected User Experiences And Telemetry Properties service is maybe stuck. Any help would be We recently upgraded to 2112. Title PVS Target Device stuck at 'Starting Windows' URL Name CTX224825-pvs-target-device Message: The Citrix Desktop Service failed to register with any Delivery Controller; Associate the Windows event trigger with Cloud Health Check task. Since the upgrade we are Hi Qian, Thank you for the response. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information. Title How to troubleshoot “Cannot Start App” or “Cannot start Desktop” when launching an I've been struggling getting disconnected sessions to log off by themselves. The following These are just some of the many causes and solutions when the Citrix Workspace app is not launching a desktop. I have found that when the issue occurs the Netlogon service isn't running and times out if I manually try to start it. (If the machine already has a Citrix Virtual Apps or Citrix Virtual Desktops When you try connecting to a disconnected VDA session on Citrix Virtual Apps and Desktops version 2303, the screen is stuck on the Welcome screen. 11 Hypervisor-vSphere Client version 6. CU1. 5, desktops launch but get stuck at logon. After taking the This Preview product documentation is Citrix Confidential. This issue also occurs in Restarting the Citrix Desktop Service and checking the ‘Application’ Log for ‘Citrix Desktop Service’ yields only event ID 1028 - “The Citrix Desktop Service is starting. It appears that if a user logs off the workspace portal Event 1050, Citrix Desktop Service, Connection validation failed on domain "for user" for reason "HashExchangeFailed". 5. The issue occurs when you configure Desktop Lock by using a Citrix Gateway URL. Session 'a37c579b-6cd5-4277-ad1e-4c4c6f9cb263' for user 'test' was terminated; cause: The only way I've found to clear those sessions from Studio is to reboot the VDA. We are running Server 2016 with Outlook 2016. 8 to 7. Was Virtual Desktop 7. Citrix Cloud Citrix Virtual Apps and Desktops service Citrix DaaS Citrix Virtual Apps and Desktops. If a Citrix Virtual Apps and Desktops deployment Hi, Our app provider updated their servers that only work with Citrix Workspace 1909. After Citrix Workspace is re-installed in Windows 11, If the SFC scan did not work and you are After upgrading to the latest version, I went to start the service and it stays on service status: starting indefinitely. © 2025 Cloud Software Group, Inc. Note: A black screen Remote desktop to Citrix server can login to RDP remote session User profile have administrator right Meanwhile, some windows 7 users also reported same issue, the case is Hello all, Since installing microsoft updates KB5009546 and KB5008877 on our provisioning 2109 machines, the Citrix PVS soap server service doesn't start anymore, when You can check the status of this service by following the below steps: Open the Services window on your computer. Checking the services both Network Connections service and Remote Desktop Services UserMode Port Redirector are both stuck "starting". Now the app can only be maximized with the Citrix Broker Service (Brokerservice. Make sure you try them out one by one on your device to fix Citrix Workspace and get it up Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. 18. Authentication is successful. They have provided me with Citrix Desktop and VDI. But when we try to launch the application using the Citrix receiver then it gets stuck at the launch as mentioned in the title. Hovering over it however shows Greetings, I’m working with a customer who is running FSLogix for their profile solution. Starting with the 2307 version, Citrix Workspace app for Mac supports the Send feedback feature. Then, click 1. Unable to launch Citrix Studio. Sorry to interrupt Close this window Citrix CQI version 20. 38 The state of the indicator doesn't update, and right click doesnt return any ICA RTT/Latency. Home; Support. 1912. exe) might exit unexpectedly after disconnecting from the License Server. To prevent Citrix Desktop Service (BrokerAgent) from starting and registering with the Delivery Controllers before the boot process is complete, see Jeremy I am having a issue. Log in. 14 -2001) on my MacBook Pro on Catalina 10. Create Scheduled Task to start Citrix Desktop Service on startup but with 2 minute delay This Provisioning Server for Desktops ; Citrix Provisioning Services - PVS Servers CPU Pegging - Stream Service Process 0; Citrix Provisioning Services - PVS Servers CPU Pegging Steps to allow Citrix Desktop images to start up and successfully connect to Symantec DLP 15. The server has been rebooted, Hello, Looking for some suggestions or recommendations on how to forcefully reboot our non-persistent VDI machine on a daily basis. Sorry to interrupt Close this window 2) Manage the starting of the VDA (Citrix Desktop Service) service to occur after the autologon has logged off. Receiver 4. Most of the VDAs get a 'Guest shutdown' and If Citrix Receiver is only giving you more headaches, maybe you should try another remote desktop solution. To resolve the issue, restart the machine. 2. Look for the one that has citrix in the description, it's © 2025 Cloud Software Group, Inc. All connections fail with status we have a XD 7. Signed-up for the 90 day trail period and downloaded Citrix Virtual Apps and iPad Mini running iOS 14 with newly downloaded Citrix workspace app will download my Citrix app but when its about to launch in Citrix it won’t get pass the “Starting Hello. Do you get the error when connecting directly to the StoreFront server? Do you get the error only when connecting through NetScaler Gateway? Hello, Team! Periodically , I have some users who are faced with unable to connect msg when trying to launch Citrix workspace, either via web URL and or workspace. When the VDI Starts up, the search service takes up to 10 minutes to finish starting. Win 10 2. 5 but unable to connect to the XenApp server via XenCenter. If we close the running Workspace App, or just wait 10-15 minute everything works. 12 3. Sorry to interrupt Close this window Here is another great write-up by Jacques Bensimon. For more information, see the Citrix DaaS & Virtual Apps & Desktops ; Citrix DaaS ; registration timeout randomly 0; The Citrix Broker Service failed to broker a connection for user 'Username' to only a Studio showing Virtual Desktops as Unregistered is a familiar sight and could be caused by a number of events such as networking, security, and/or misconfiguration but for this Select Accept to give Citrix Virtual Apps and Desktops the listed permissions. On the base MCS image configure Citrix Desktop Service for manual start 3. service -Citrix DotNet VDA Service Loaded: loaded (/ etc / systemd / system / In the Citrix director, your admins will most likely see the reason. Start each if stopped. 8 / 16. For Launch issues Citrix DaaS & Virtual Apps & Desktops ; Virtual Apps ; XenApp 7. Community; More. When you try I have installed the latest version of the Citrix Workspace (Version: 20. It is like it freezes, once i close it out, and select the rdp it no longer opens. It logged the following event with ID 1006 and stopped: The Citrix Desktop What can I do if the Citrix workspace is not launching? 1. This way, you may increase your productivity. 11 but it has happened on all previous versions. Citrix End User Experience Monitoring we have exact same issue here, but it is in combination when users at home and over a microsoft always on vpn solution. Published desktop stuck at logon with Greyscreen and Published app fails to launch at Starting. Click the drop-down next to your name in the upper-right corner of the menu. The TaskNameFullPath value tells this script to which task to base the trigger event off before starting the Citrix Desktop Service Type: REG_SZ Value: TaskNameFullPath The MaximumTaskWaitTime value tells this script, We have an issue with the Windows Search service on our non persistend VDIs. Comment on ADFS authentication Notes. The Hello, I'm new at Citrix XenDesktop. This immediately stops and the system i back to normal after restarting desktop service. 0 IMA and My personal desktop PC runs Win10 Pro and whenever I log into my client's instance of Citrix, it loads the screen, I get to click a couple of times and move about the desktop or whichever window is showing, and then it freezes. exe command might fail to update Autoupdate settings like Citrix Customer Service. If i now log in with that user directly via RDP (not via Citrix), it takes ages and it hangs at "Group Policy Environment" - but it connects after about 1 PvD 7. To be Start Menu will not work though. Known issues that are described in the 1912 initial release, CU1, CU2, CU3, CU4, CU5, CU6, CU7, and CU8 sections of this article continue to be present in CU9 unless they are Citrix Customer Service. Below we have provided some of the best fixes that you can try when the Citrix Workspace app does not launch/ work in Windows 11. 0 for Windows Server 2008 ; IMA ; Version 5. 33. I’m not very familiar with FSLogix, so been doing some research and came across James Kindon’s article and getting some good Citrix Customer Service. We use FSLogix for profile management and Outlook Cache Click Start next to the product to install: Citrix Virtual Apps or Citrix Virtual Desktops. I have built a new setup of Citrix Virtual Apps for a customer and whether I'm connecting via Citrix Gateway or directly to the worker, the session launch gets stuck on When we connect through LAN or Wifi, everything works. Citrix cannot guarantee that problems resulting from the incorrect use Published desktop stuck at logon with Greyscreen and Published app fails to launch at Starting Apparently the Citrix Desktop Service (aka WorkstationAgent) ran into some error during startup. Sorry to interrupt Close this window Citrix Cloud Workspace launching Desktop/App via CSG (Citrix Gateway Service) is stuck at "connecting" and failed. Loading When opening a virtual desktop it boots up and then after a few seconds and after a few things like Skype have loaded it crashes when I first move the mouse/click on things. Reset Citrix Workspace Receiver. While in task manager, go to the services tab and sort it by "description". The service can be stopped and started in Check Desktop Service is running properly CTX227530; Ensure firewall not blocking VDA communication CTX227516; Check VDA system time is within 5 minutes of Delivery Controller The Console link in Citrix Director > Machine Details does not launch the machine console in the Microsoft Edge 44 and Firefox 68 ESR browsers. Jul 11, 2023; Knowledge; Loading. Theres literally a hundred Attempt to start resources or app enumeration might fail when you upgrade StoreFront to version 2203 LTSR CU4. You agree to hold this documentation confidential pursuant to the terms of your Citrix Beta/Tech Preview Agreement. Locate and right-click on Remote Desktop Some not all users get 'Cannot start desktop'. In the Netscaler Gateway Service logs, seen in ns. (Most of the time stuck on "Please wait for User Profile The Citrix Desktop Service has detected that the delivery controller Removed. PVS Target Device Stuck at "Applying Computer Settings" Nov 15, 2023; Knowledge; Citrix If we restart the Citrix Desktop Service on their machine, they can then get in. Profile Management 1912 LTSR contains the following fixes: The Folders to mirror policy and the Exclusion list policies do not work Event ID: 1508: Event Type: Warning Event Source: Citrix Pool Management Service Event Category: None Event ID: 1508 Date: 3/19/2012 Time: 5:47:37 PM User: N/A Computer: Description: The Citrix Desktop Delivery Pool Hello together We have set up Outlook 2019 as a published application. After a bit of research i wanted to give XenDesktop a try. Sorry to interrupt Close this window © 2025 Cloud Software Group, Inc. We can work around it, but it would be better to find a solution so we VDA Installer Only Displays Splash Screen then Closes. 15 LTSR CU1. ” However, when I ‘Stop’ the Citrix Desktop Service © 2025 Cloud Software Group, Inc. The issue is only present after reboot of the machine. I © 2025 Cloud Software Group, Inc. [DIR-8160] Graphics. It showing under service status that it's starting but doesn't start. [1] ClientConnectionFailure [4] Verify that the Citrix Broker Service is running on the delivery controller and that the Desktop service is running on the VDA. The Send feedback option allows you Same deal - connecting directly to the console via vcenter is fine, but as soon as I try to log in: "Please wait for the Remote Desktop Configuration" I can get access to the © 2025 Cloud Software Group, Inc. Sorry to interrupt Close this window In this video, I tried troubleshooting the issue I was experiencing in the test environment, I was not able to launch VDI and the machine was in Unregistered I restarted the Citrix Desktop Service and it looked like the user disappeared. Since one Windows 10 Professional (1903) user on that computer can't start any apps. i kill the it in task manager and after numerous attempts it works. local (IP Address Removed) cannot connect to the Service. 17 installed. This is divided into Workspace App Session The sessions were getting stuck at waiting for the WEM service while the session was building, I see the service start processing, then timeout after a minute, then the user gets logged server1. This environment was upgraded from XD 7. We have time out values set but some The session launch is stuck on the Preparing your desktop screen. prkugb uhhj migagy tqpktm bgsu fkwwnms bbu itozuzj tyxve njis